Support For Every Aspect of Your Health


Work commitments, family responsibilities and just life in general, all have a habit of preventing us from achieving our health and wellness goals.  

Research by Private Client by Bupa has shown more than one in two high-net worth individuals (HNWI) in the UK struggle to find the time to deal with issues relating to their health and wellbeing. Moreover, nearly half of those questioned admitted they’d been unwell in the last 12 months with a physical or mental illness but had not had the time to seek medical assistance. 

It is perhaps no wonder that almost two thirds of the UK wealthy surveyed say they would benefit from having one-to-one assistance to organise their health appointments and treatments[i]. 

Zoe Sherry, Private Client Service Manager at Private Client by Bupa, says: “Achieving and maintaining a good level of health is probably one of the most important things we can do in life. However, time, or the lack of it, can be a major obstacle on the path to wellness. If you have an extremely busy schedule, finding the time to book in that routine dental check-up or organise an MRI scan if you are travelling overseas, can all too easily drop off the to-do-list. 

Answering this call for one-to-one assistance, is Private Client by Bupa’s Lifecare Concierge Managers. 

Members on the top-tier Ultimate Health Plan are each assigned a named Concierge Manager shortly after purchasing their plan. The Concierge Manager is there to help them maximise the benefits of their plan – taking the time to understand their lifestyle, medical conditions and health preferences – and to remove some of the barriers they face when it comes to health appointments. Concierge Managers also take care of the paperwork and manage members’ claims.  

Zoe explains: “Each of our Concierge Managers are responsible for a portfolio of clients and are tasked with understanding the health needs of the individuals and families they serve. In the course of a day, a manager might deal with anything from arranging regular dental appointments and annual health check-ups to appointments with specialists or even co-ordinating emergency repatriations in times of crisis.”  

Liaising either directly with the member or through their authorised representative, such as a Personal Assistant, the Concierge Manager can facilitate appointments with specialist doctors around the world.

Sherry continues: “If a customer is travelling overseas, they can share their itinerary with us and we can arrange appointments where facilities are available. This might be booking in an IV infusion to boost energy levels after a long flight or organising a sports massage. Through the close relationships our concierge team fosters with their Private Clients, we also look to pre-empt what a customer might need – so for example, referring to our clinical team or arranging an appointment with a Travel nurse prior to a trip abroad.”

Private Client by Bupa is helping to support people to feel their best and stay that way too.

In one simple package with one single point of contact, Private Client by Bupa curates exceptional health and wellbeing services. From award-winning medical cover at home or abroad provided by Bupa Global; to rich, proactive, preventive wellbeing benefits; to a Global Virtual Care service giving you access to video consultations in the comfort of your own home.


For more information on Private Client by Bupa, visit  bupaprivateclient.com  or call  0371 346 0407.

Calls may be recorded. Private Client by Bupa is a premium service providing expertly curated health and wellbeing plans insured by Bupa Global.

Bupa Global is a trading name of Bupa Insurance Limited and Bupa Insurance Services Limited. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Bupa Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. Global Virtual Care is not regulated by the Financial Conduct Authority nor the Prudential Regulation Authority.

Global Virtual Care is not regulated or authorised by the Financial Conduction Authority nor by the Prudential Regulation Authority.

[i] Bupa Global Executive Wellbeing Index (September 2021)

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