The Next Frontier

AHT Global’s Managed Care Team shares insights about the next frontier in automation: Making sure your components and overall system health are at their best… automatically. And if they’re not, provide service and repairs immediately in real-time. 

Most of us are very familiar with the concept of Smart Homes. The way they enable us to enjoy and utilize our homes and offices so easily and conveniently is nothing short of a modern-day miracle. 

But occasionally we hear about systems not working at precisely the wrong moment like when you’re about to watch a live sporting event…. or that Hollywood blockbuster you have cued up ready to premier in the Media Room. Or you’re having a big party, but your speakers are inexplicably silent because the music won’t play.   

What happens next?

Fortunately, the next frontier in Smart Homes – real-time, instantaneous, immediate service and repair – is now a reality.

In other words, servicing Smart Homes has become just as intelligent as the homes themselves. 

Sometimes, all your system needs is a simple, run-of-the-mill reboot… just like your laptop. Unplug it, wait a few seconds, and then plug it back in and voilà, things are working again.

While that’s the simple solution in many scenarios, it isn’t always the case. But what if AHT Global could provide a system that proactively monitors your Smart Home 24/7 to ensure that all your important devices are working and ready for your enjoyment?

Best of all, what if AHT Global could proceed to fix a problem without you having to lift a finger… not even to unplug, and plug back in, a locked-up component?   

That’s what the AHT Global Managed Care system is all about. It comprises both specialized system monitoring equipment and the Managed Care Team of support staff to repair the system immediately in the event of a problem. 

What makes AHT Global’s Managed Care so advanced is proactive monitoring. What is proactive monitoring? It simply means continually watching the operation of your Smart Home to ensure that it’s working well. It means AHT knowing often before you do that there’s a potential problem.

Today, even the simplest electronic components monitor their operational health. Just like your car monitors itself and immediately lets you know with a glowing warning light on your dashboard that something is amiss, almost all Smart Home electronic devices produce internal operational logs and reports. When something isn’t right, the device knows it and saves a description of the errors to its internal memory. Many will even send an alert to the AHT Global Managed Care Team.

The AHT Global Managed Care Team utilizes that information to make repairs to the device in real time over the Internet. Instead of waiting until something goes completely wrong and reacting to the problem after it has already created inconvenience, proactive monitoring means that AHT Global’s Managed Care service experts are ahead of the game and have communicated with the device in question to provide the repair. 

Sometimes, all the offending component needs is a simple reboot as previously mentioned. Other times, the AHT Global Managed Care Team will need to actively connect to the device and edit its programming or update its firmware (just like your iPhone or laptop needs to be updated from time to time). 

The happy result is that the Managed Care Team has often fixed the issue before the owner of the Smart Home is even aware of the need.

 AHT Global’s proactive monitoring systems and Managed Care Team unleash the full potential of your Smart Home system by always ensuring that it’s stable and in good health. It’s the difference between reacting to a problem after it’s possibly too late, versus intelligently anticipating what will happen. 

And for a luxury homeowner, that makes all the difference. 

You can find out more about AHT Global’s Managed Care system by getting in touch with the company:  www.ahtglobal.com