TOP-CLASS-SERVICE

TOP CLASS SERVICE

02.08.18

As all regular flyers will know, the key to a great travel experience is all in the detail.

Service specialist Paul Hudspith, from the British Airways cabin crew, tells Abode2 how thanks to an excellent sleep kit, a fantastic menu and top-tier service, the Club World cabin from British Airways is the only way to travel.

Catch some Zs

We know passengers value their sleep – there’s no substitute for having sufficient rest for the day ahead – so our Sleeper Service on selected night flights has been designed to create a discreet and hushed ambience. Everything that can be, is presented before take-off, including blankets and amenity kits, enabling passengers to get down to the business of sleep without delay.

Top of the Morning

The service on night flights is designed to be elegant and unfussy, so everyone can obtain maximum rest. Our breakfast preference cards, for example, allow you to inform the crew if you wish to be left to sleep for the entire flight, woken up for breakfast or just for a wake-me-up drink during descent. It’s a more nuanced breakfast service for our busiest customers.

Light Relief

In Club World, there’s an emphasis on keeping lighting at a level which induces maximum relaxation and therefore sleep. If the lights are bright and then they’re suddenly switched off, you’re going to find it harder. So the lighting in Club World is ambient from the start – the only time we increase it is during the safety video and securing the cabin for take-off.

Just for Starters

Our meal service has been transformed. The biggest single difference is the new étagère trolley, which carries the full range of starters, as well as desserts and cheeses. Passengers can choose what they are about to eat. It’s a ‘restaurant in the sky’ experience. The whole presentation is as much about the visual presentation as it is about the discerning menu.

Back to School

British Airways has committed a huge investment to its new Club World service, and this includes investment in the people delivering it. Cabin crew have two days of intensive training, which means they are fully aware of what Club World passengers expect. For example, an integral feature of the new service is a personal welcome – we want our customers to feel they’ve arrived ‘home’.

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