The London Clinic At The Lifestyle & Wellbeing Networking Reception

The London Clinic proudly sponsored the recent Abode2 Property, Art & Lifestyle Champagne Reception at The ARX gallery, highlighting its commitment to providing exceptional healthcare.

Situated in London’s prestigious Harley Street medical district, The London Clinic has been a premier private healthcare provider for almost a century. Established in 1932 by the Duchess of York and the Duke (later King George VI), it was already a state-of-the-art facility, built with the highest specifications of the time. The London Clinic has consistently strived to exceed expectations by setting new standards, such as 5-star hospital food and prioritising patient comfort. With over 120,000 patients served, they specialise in tailoring bespoke care packages to meet each individual’s needs.

The foundation of this patient-centric approach lies in the expertise of The London Clinic’s outstanding medical team, which includes over 600 consultants and 1,200 clinical and non-clinical staff. From the chefs to the surgeons, they are leaders in their respective fields, driven by a shared dedication to achieving the best treatment outcomes for their patients.

This commitment extends to the charitable endeavours of The London Clinic. As a charity, its Board of Trustees prioritises improving patient outcomes rather than focusing on shareholder returns. Profits are reinvested in three key areas: Patient Care, Education & Training, and Research & Innovation. This approach has positioned The London Clinic at the forefront of personalised healthcare.

Recognising the importance of health and well-being in society, The London Clinic ensures that its services are accessible, personalised, and equipped with comprehensive information to support patients’ long-term health. They cultivate enduring personal relationships, empowering patients with the knowledge and preventive measures to impact their daily lives positively, offering bespoke health screening programmes to benefit patient needs. Leading this initiative is Dee Vaidya, Head of Client Relations, who understands the significance of first impressions.

“The patient’s journey begins the moment they contact The London Clinic. Our friendly teams provide unwavering support throughout their experience, offering various services to guide patients through the complex world of healthcare. We take care of the complexities, allowing our patients to focus on their recovery.”

The London Clinic aims to deliver a first-class experience akin to a luxury hotel while providing top-tier medical treatment. They prioritise putting patients at ease when they walk through the door, fostering a seamless team approach that ensures this positive experience continues throughout their visit. In a recent survey, over 98% of patients rated their experience as good or very good.

According to Professor Julia Wendon, The London Clinic’s Medical Director, this holistic, highly personalised approach to healthcare sets them apart. She explains, “We understand that our patient’s experience with us is as vital to their recovery as the expert medical treatment we provide. Any medical procedure, regardless of complexity, can be daunting. We treat each individual with tailored care packages designed to alleviate stress and worries, enabling them to focus on their health and wellbeing.”

To further enhance the patient experience, The London Clinic offers a Tiered Health Concierge service, assigning a dedicated Health Coordinator to support patients throughout their stay. This single point of contact streamlines communication and ensures a seamless experience. Even before arriving at the hospital, their teams can assist with travel arrangements and hotel bookings for accompanying family or friends as well allowing them access to parking, arranging home visits from GP’s and nurses as well as access to The London Clinic’s hydrotherapy pool.

Patients at The London Clinic are accommodated in private, en-suite rooms equipped with modern amenities such as Wi-Fi, Smart TVs, patient-controlled beds, and air conditioning. Additionally, these rooms can be customised throughout a patient’s stay, depending on the procedure and treatment stage. This approach allows care to be delivered in a familiar space, eliminating the need to relocate between wards and ensuring a sense of continuity. The London Clinic offers in-room dining, a concept in which they have been early innovators. They continue redefining hospital food boundaries, led by Executive Chef Paul O’Brien, who brings Michelin star experience and a passion for fresh, responsibly sourced ingredients to their kitchens. Collaborating with dieticians, Paul has developed a menu that meets the nutritional requirements of patients with allergies, cultural preferences, or changing tastes. His offerings range from everyday comfort food done exceptionally to familiar favourites for times when appetites are not inclined toward gourmet treats.

Walking around the hospital and talking to the staff, it’s clear there is a passion for delivering excellent service that unites The London Clinic team. By consistently prioritising patient needs, The London Clinic is well-placed to navigate the evolving healthcare landscape and continue providing outstanding healthcare for the next 100 years.