What Lifestyle Management Really Means

12.04.16

With the demand for customised services booming – Celia Woods meets Niamh Costello of bespoke consultancy Nerc Concierge and discovers what ‘going the extra mile’ in the world of lifestyle management really means

How did the company come about?
We initially began assisting clients who owned properties in France and who couldn’t cope with the bureaucracy and towers of paper work that came with a home abroad. We helped owners understand, manage and maintain their maisons secondaires. This remit has since expanded into a full portfolio of management services. We’ve established a presence in France that incorporates both villa/second home and lifestyle management; the latter part of the business embracing everything from diarising holiday schedules, securing preferential villa bookings and staffing to securing VIP tables at the finest restaurants and managing high profile private and corporate events. All elements stem from our team spirit and unbeatable determination to provide seamless solutions to individual client needs.

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What sets Nerc Concierge apart from other concierge providers?
The singular difference is that we don’t have a standard template of services on offer. Individual clients are looked after on a case by case basis, based on their particular requirements at any given time. We don’t cherry pick services based on a formulaic package or membership formula. Each client is unique and as such, we provide distinctive services to match that uniqueness. Our established, long-standing relationships with local suppliers and affiliate partners ensure that our services are tailored to the expectations of the individual.

Do you think the concierge industry has evolved in recent years – where will it be in five years’ time?
The sector has changed beyond recognition. Previously, concierge services were the domain of the luxury hotel sector or membership based booking services catering to the needs of high net worth individuals. Today, the breadth and scope of the role is so much more diverse, with a yin-yang focus on managing both the professional and personal lifestyles of time-crunched individuals. Our raison d’etre is to provide a service with a solution before an issue can even arise. It’s about relationship building and anticipating without imposing.

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How can companies like Nerc add value?
The intrinsic value comes in saving clients time and money whilst organising, arranging and executing services to meet their needs; providing solutions and pre-empting their desires. We like to say that we don’t just add value - we reinvent it.

What services do you offer absentee homeowners?

  • Managing household accounts – we ensure that bills and communications are dealt with efficiently to avoid ‘late payment’ penalties or service providers over charging.
  • Staff management – with any second home, comes the requirement to take on both permanent and seasonal staff to manage the upkeep of that property. To ensure the effectiveness and efficiency of this set-up, we source appropriate employees and carry out quality control checks to ensure that there are no unforeseen surprises when owners arrive.
  • Project management – one of the hardest jobs for an absentee homeowner is to project-manage maintenance work that needs doing. We provide a full project management and supervision service to ensure that work is completed to the highest standard, on time and within budget.

Desirable to dos in Cannes and Paris

Cannes

  1. An early morning visit to the Marché Forville to awaken the senses – imagine a vast array of succulent, fresh fruit, vegetables and stunning Provençale flavours.
  2. Lunch on Vegaluna Beach – the perfect pairing of homemade cooking combined with a spot of sunbathing just a stone’s throw from the turquoise waters.
  3. For coffee lovers, afternoon hot chocolate or “nutella noisette” at Volupte Anytime is a must. It’s an atmospheric café that is consistently good in terms of service and quality ingredients.
  4. Super yacht spotting at the neighbouring billionaires’ quay in Antibes is fun. Later perhaps, for a spot of culture, try a quick tour of the re-opened Picasso Museum.
  5. A stroll in the Suquet in the old town at night is perfect for soaking up the bustling atmosphere.
  6. For some of Cannes’ finest cuisine – it has to be diner at La Fable. Try their signature ‘Souffle’ but remember to order in advance. It may take fifteen minutes to prepare, but it’s a dish that’s well worth the wait.

Paris

  1. Rise and shine for an early morning jog around the Bois de Vincennes.
  2. Catch the rays by the Seine on the Paris Plages or perhaps a riverside picnic on one of the seasonal ‘pop up’ beaches.
  3. Stop for brunch in Claus (5 minutes from the Palais Royale) - a must for anyone who loves fresh French produce. Their pastries are a life-changing experience.
  4. Enjoy an evening aperitif in Playtime, especially if you like cocktails in fashionable surrounds. This atmospheric bar has a quirky 50s vibe and is one of the few establishments of its kind on the left bank.
  5. If chocolate is your passion - head to Debauve and Gallais. For purist gourmands who only want to be served what was good enough for the Kings of France.
  6. Dine at Le 39V located on the top floor of a stunning Hausmanian building in the 8th district. A superlative chance to taste the modern reinterpretation of French gastronomic cuisine by Michelin starred chef Frederic Vardon

Abode Affiliates

  • Knight Frank
  • Harry Manning
  • Crane Resorts
  • Enigma Yachts Limited
  • Oyster Yachts
  • BDO
  • Cornerstone Tax Advisors
  • Strutt and Parker
  • Cyan International Properties
  • Yoo
  • Habitat First Group
  • Wall Street Luxury
  • St Edward
  • Dost & Co
  • The Coastal House
  • Wings
  • Monaco Real Estates
  • Dimora
  • Heron Real Estate
  • RDO
  • Destinology
  • Dominic McKenzie Architects
  • Gama Property
  • The Hideaways Club
  • Prestige Architects
  • MAS Marbella
  • Chamonix Ski Chalet
  • Luxe Caribbean Properties
  • Ultra Villa
  • Touch Design Group
  • Smart Living
  • Alexander James
  • 7Storeys
  • Jumeirah
  • CID
  • Coldwell Banker
  • Edenhurst
  • Alleyne Real Estate
  • Unique Home Stays
  • Moore Stephen
  • Isle Blue
  • Blevins Franks
  • Worldwide Dream Villas
  • Luxury Italian Living
  • Rosemont Consulting
  • Pedini London
  • Smart Currency Exchange
  • St Francis Links
  • Lida Cucina
  • Ibiza Transit Express
  • Panorama
  • London Fractions
  • MG&AG
  • Worldwide Property

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